On the day of activation, connect your new router to the master phone socket. See where this Helpful Answer was posted. Encantador Posts: 678 Forumite. Make sure the Hub is switched on at the back. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. The UK isn’t the first country to make this move. 7 Feb 2011. The closest I could find was this, which. Pay £75-£99 for Virgin Media to do it. Browse Virgin Media Virgin Media Community. Measuring a compact 230x153x55mm and weighing 1. I will send you an invite into a private chat, if you would like help arranging this click on the purple envelope. I hav. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. . Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. Make sure to take our kit with you when you move. In the case of some older items, such as the company's TiVo boxes or Hub 2 routers, it's OK to just get rid of. Plug the power supply into a mains socket. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. As @newapollo has advised we can certainly assist with getting this socket moved for a £25 call out charge. Does your wall socket look different? Your wall socket may have adenine mate attached into it. Very Insightful Person. Choose your package. Another option might include. 0 Kudos. Account - Cable. Check your DMs btw. No, any cables within the house can be touched as much as the householder wants to touch them. Can I move my Fibre router? No unfortunately moving the ONT and its delicate fibre cabling is likely to cause damage to the equipment or fibre strands, and can stop your broadband service from working. Get up and running with Quickstart Got a problem with delivery? Virgin Media engineer installation If you're having your services installed by one our engineers, you'll be able to. Let us know how the visit goes!The Virgin chaps I have dealt with have been very particular about this, as apparently signal levels can fluctuate badly with poor connections. 2: Seeker. This will allow a RJ11 socket at the telephone. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. Community Natter. Answered!So, I want to reposition my TV and set-top box, and don't want to run an extension cable. . To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. makey Established Member. easy install. Cable installation. And, of course, you can only use boxes supplied by VM. I have gone to VM several times but keep getting told I would need to move my. We're here to help. . Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). Options. The steps that the Virgin. Virgin Media Wall Sockets: Do You Need One? The answer is yes unless your service comes from another connecting point in your building, or from an outdoor. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. 1. OR. Superfast Broadband. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. No internet, unfortunately. Security. We would like to show you a description here but the site won’t allow us. by eddie778 • Just joined. I have just received a text message saying that my landline will be switched over in August and asking whether I need an engineer. I still have 6 months fixed contract with VM. It is really quite simple. The stairs are not adjacent to any external wall in the house and I am certain that Virgin Media would not move all my equipment and lift up carpets, floorboards etc to install cable underneath the floorboards. It might though take from a couple of days to a week to then get the tech visit. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sometimes there is no wall box, just a trailing cable. ) 1. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. The agent said I’ll need an eng. If you link up the hub's phone socket to your existing telephone wall sockets, then disconnecting the old incoming phone cable from the street is advised to prevent the new phone line from the hub being fed back out into. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Kind Regards,. Virgin Media Wall Socket Example 2. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. If you can wire a plug, you can move it. can't help! sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. The existing cables will be screw-on (11 mm spanner or pliers required). Luckily, most newer computers have one already. We only have the Open reach Master socket 5C. Make sure to take our kit with you when you move. VM is doing this area-by-area. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. A network adapter – you’ll need this for every computer you want to connect. We appreciate you reaching out to us on here. Country. A BT master socket. Having just spoken at length with a BT advisor, I'm told that it is not possible to move my landline provision and home phone number from Virgin to the BT Essentials home phone package which I do qualify for. Perfectly safe to remove it. The funds will go into your account and offset future bills – you won't receive a lump sum of cash. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. What type of cable does Virgin Media use? SSL Coax. Any other way is going to cause you a load of hassle. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). The wall socket is - 5109379 A second telephone is plugged into a wall socket downstairs with the Virgin number. Hi our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Chris. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Options. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. on 12-01-2023 11:15. The property is in a conservation area subject to Article 4 restrictions which states cables cannot run up walls higher than 1m. Thanks everyone for the help. Up to speed. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. Remember, have your Virgin Media network name and WiFi password ready. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. 24-03-2021 05:06 PM. I understand there will be a £25 charge. #4. Connect the Hub’s power cable with the blue tab. Virgin Media Extension Cable. From April 2023 that will change, Ofcom said today. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. You need to use one of these and run it upstairs using proper ethernet cable (cat5). Answered! So, I want to reposition my TV and set-top box, and don't want to run an extension cable. If speeds aren’t as good as they could be, try your Pod in different places. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Connect a pair into pins A & B. The second two black cables are from a satellite dish, used by. If it doesn't work then you can call the pre-installs team on 0800 052 1734. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Reply. Options. Solved: We have the quickstart pack but sadly cannot get broadband set. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. DTully. This includes: The Stream box. As mentioned by Adduxi, the moving of your wall socket, does come at a one-time cost of £25, which is applied to the next bill after the visit. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However, I do not have any of the specified wall sockets available. We appreciate you reaching out to us for this query. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. . Which is almost amusing because the lack of help there is usually the reason for going to Trustpilot in the first place! Solved: So I’ve been a BT customer for many years. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. Location. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. A Virgin Media wall socket is simply a point of entry into your home. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. The wall socket is currently in the living room and I need it moved to another room. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. We are about to move into a property which we are renovating, including a complete rewire. If you wish to go ahead and get this booked I will be more than happy to help further or you can call us on either 150 from a Virgin Landline or Mobile or 0345 454 1111. 1 Attach the base 1. Browse. VM will move the socket for £25, probably cheaper than an electrician. . You may still need to pay an activation fee, but some deals will offer activation for free. 1. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Use this splitter inside to split the connection instead of the one you bought. The coaxial cable goes into the internet box, and the other part of the cable is plugged into a Virgin Media socket which seems to be for unusual Ethernet cables (this is the socket:. VM BB TV Landline. Account - Mobile. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. And then somehow through a wall to the other side, which is under the stairs. CryptoCall Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 1. The other is marked TV, & this is used for TV & Broadband. VMED O2 UK Limited, trading as Virgin Media O2, is a British mass media and telecommunications company based in London, England. I then moved the Virgin-branded outlet, and used a crimp-on connector (of the same design as the Virgin ones, bought a job-lot on eBay). No knowing the layout of you home doing this might be less obvious than the thick VM cable. An Ethernet cable – The. Aug 16, 2014. See this. We all know and love the internet and TV services that can enter our homes through entry points. • Plug the TV Box into a nearby mains socket. Don't touch it. Sorry to hear you. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. And, of course, you can only use boxes supplied by VM. Get the Hub ready by connecting the wires. Tried looking but can't see a way to book an engineer for this? Thanks. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. A coax cable will also need to be installed by Virgin Media for the live TV signals. 2. Ensure it has clicked into place. Quicker to call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Virgin Media have used the Openreach socket to provide telephone services. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Account - Cable. ) The. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. All you need is a set of Powerline adaptors. Hi, We had a perfectly functioning landline which had been there since we moved in, it’s a Virgin Media one and was just a regular telephone socket on the wall with a wire going outside to the sealed plastic VM box. " The hub is upstairs as previously said. I can't navigate the IVR to get through to a person to actually talk about what I want. Posts. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. #11. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Options. The wall socket is currently in the living room and I need it moved to another room. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. Raised Rounded Profile. No, you can keep using the same phone you’ve always used. Account - Cable. Simplistic way will be running cable round the top of the skirting mate. Tech Chatter. I wanted to check with people on here before trying to get an engineer in, just. Switched. Next step . on 03-01-2022 18:08. Pack our kit. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. You might also need to change it if your current package isn’t available at your new address. the other Virgin Media boosters will connect to this one. But I have no Virgin Media Wall socket in my house. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. As I'm moving it back to the original location, is. There is an old openreach socket with a coax cable underneath, but in no way connected. You can discuss the preferred layout with the VM technician. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. Re: Moving virgin media wall socket. Dave. Typically, extenders are linked through a wired port using an Ethernet cable. Turn on and start the Hub. 2. Bedfordshire. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I understand that I - 5136713. Book your move Once you know you can use our services at your new address, get in touch to book your move. Virgin Media Extension Cable. Aug 16, 2014. In any case your contract prohibits you moving it yourself. Your Boosters also have a socket on the front – you can use this to plug in other electrical devices,. KIDDERMINSTER. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Phone calls are just routed from the superhub's phone socket to the telephone exchange via a dedicated frequency on the RFoG or HFC coaxial cable connection (depending on your location). You should also be aware there is a £25 call out charge for the engineer to move the socket. VM don't use fibre inside the property. Vonage 2nd line. Solved: Hi everyone, I was wondering if it would be possible to move the Virgin Media network port in my house from the first floor to the - 5147803. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. Networking and WiFi. Hope this helps, I'm sure another poster will answer your question better. I will assist you on getting this done for you. Everything is converted to specialised triple screened coaxial cable. Plug the cables into the hub. Is it possible to upgrade TV package in a new contract in Virgin TV 360 2 hours ago; Returning KIT - pack not arriving despite multiple asks in Virgin TV V6 yesterday; Need To Extend Cable - can I please Make An Appointment in Virgin TV 360 Saturday; Moving cable connection to a different wall in Virgin Media: TiVo® service 3. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. If you don't have the cabling then call the pre-installs team on 0800 052 1734. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. 0 once you have your QuickStart box. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. However, I do not have any of the specified wall sockets available. we had some building works done tail end of last year and it got damaged/semi-severed, so I waited until everything was cleared up. We appreciate you reaching out to us for this query. There is an access panel in the ceiling for pipes and cables. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. We need to remove the box inside aswell to decorate. Not had any success calling. Tudor. The line is a cable which comes from outside near the pavement and goes all the way up under the roof, where the internet box is. correctly to the Virgin Media wall socket, please follow these instructions to get set up. 3 weeks ago. Since my landline switched over and now plugs into my router, those calling me have mentioned that the ringtone now sounds like an international call with a long ring rather than the traditional British ‘ring ring’. We would like to show you a description here but the site won’t allow us. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. This follows on from an appointment made for last week. Lets us know how the appointment goes. Turn on and start the hub. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. £ 9. I just got Virgin Media kit and read all information carefully and checked - 5200805I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. on 12-10-2022 15:38. Summary of Contents for Virgin Media Virgin TV V6. Go to Account settings, then Account details b. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. Best to wait for a VM staff member to get to your post in 2 or 3 days time. It could easily be a DIY job the main problem would be getting the wire through the wall as the cable has a fixed screw socket thing attached which needs to be. Security matters. It is possible to re-enable the existing sockets with this CV21 upgrade. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Powerlines use your home's electrical wiring to connect devices. . Feb 22, 2022. on 17-12-2022 10:39. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. The other is marked TV, & this is used for TV & Broadband. . 2. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Using two boxes simultaneously would require an addition to your subscription, though. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. We all know and love the internet and TV services that can enter our homes through entry points. I'm due to have Virgin Media installed next weekend with both TV & broadband services. is plugged into your Virgin Media socket on your wall. Installing and configuring your kitRe: Moving broadband socket. • Turn on your TV, then using your TV remote, press the Input, AV or Source button. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. Tudor. There are 10 types of people: those. 2. A Virgin Media wall socket is simply a point of entry into your home. From April 2023 that will change, Ofcom said today. So the technician will install a coaxial outlet where you want the modem. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. The cable terminates on a box indoors wherever you want it, within reason. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. In response to Llfamily. Hi, I've received an SMS message saying I will be switched to the fibre phone on the 11th May and I would be sent an adapter to connect to my hub. I've gone for Veetop Flat Ethernet Cables 1. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge 4. 5Gbps speed LAN (Ethernet) port. It is one of the largest. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. We would like to show you a description here but the site won’t allow us. I don't work for Virgin Media. Sometimes there is no wall box, just a trailing cable. Stay safe online. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to £300 if Virgin charges you termination fees. I'm very sorry for any issues you've had in speaking with the team. RedTomato said: I removed my Virgin cable about a month ago. Installing Virgin Media banda for the primary set . Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. A power adaptor to plug into the Stream box and a power socket at the wall. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Plus get help on things like wayleave & access agreements. 0a output. I recently got Virgin broadband installed. Browse Virgin Media Virgin Media Community. The main handset that you have would need to be plugged into the hub and any other handset could be plugged into an extension, you wouldn't need another adaptor to do this. on 04-12-2022 14:39. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. With a pack of TA717 TP plugs, to a SG105S 5-port switch on the business end going into a Series X, Smart tv and tv box I’m maxing out at around 190mbs p/s download on the Series X. Turn on and start the hub. • Connect the end of the 1. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". Ideally though, for a single wi-fi router, you want the router in a central location relative to the rooms you want covered by its wi-fi signal and with minimal obstructions between the router and wi-fi users. Turn on your TV and get connected. Where you go, TV 360 goes (if there’s internet). cancel. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as. For more information please visit:If it does come on, it would probably mean the right and other sockets are faulty, if it doesn't then a cable or issue elsewhere. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. 1) The home phone switchover to 21CV service. I was told when purchasing the broadband package that fibre was available here and already in. 22/11/12 - 11:50 #6. can someone contact me about moving a TV point please. second Booster and move it to where you need it in your home and connect it to another. No, any cables within the house can be touched as much as the householder wants to touch them. 1. Hey @KingsHeath thanks for reaching out to us 👋 and a warm welcome to the Virgin Media forums. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. You’ll then be able to use your same old phone to make. Ultrafast Broadband. on 17-12-2022 10:39. Browse Virgin Media Virgin. How about using a 10m RJ11 to RJ11 telephone cable. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. They will respond here in a few days. Choose the best spot for your wifi hub. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. There's a couple of different issues you have mentioned here so I will deal with them each individually. Thank you for posting and for joining this thread regarding home phone switchover. Connect the end of the 1. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. I actually want to move it where I think the previous Virgin socket originally was - there's a plastic plate/cover on the wall, and this lines up with where the Virgin cable comes in from the exterior. You can test they’re secure by checking they don. 2) Connect the Hub's TEL 1 RJ11 socket to the near by wall socket using an RJ11 to BT plug cable. My options are . (knowledge is power) Sun 05-Jan-14 12:53:34. on 20-02-2023 11:46. Virgin Mobile. Your cable modem (for fibre optic broadband customers) or your main telephone socket (for National broadband customers). My home phone system has several Virgin Media sockets around the house which are fed directly from a cable coming from the outside box. See if this works. Tudor. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. If they do come on, then again its a white cable/plug in issue. It is possible to re-enable the existing sockets with this CV21 upgrade. Regards, Steven_L. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. When this happens your landline will need to be connected to the hub via the adapter provided in order to make and receive calls. Don’t plug the power cable into a plug socket yet. Manage Your Account. Manage Your Account. 5m isolator cable with which black band to the socket marked ‘Wall’ on the connector cables. Get the Hub ready by connecting the wires.